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Manuals & Documentation

Manuals & Documentation

View and download owner’s manuals and technical information for your business display products.

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Troubleshooting Guide

Troubleshooting Guide

Please find below a selection of frequently asked questions about our televisions.

Q: My display does not turn on.

Make sure the power cord is plugged in securely to the mains socket. Check the remote batteries. Press the standby button on the display. Check the IR receiver cable is plugged into the display, and ensure it is plugged into the correct input port.

Q: There is no picture showing.

This means your display is not receiving any signal. Check if the correct source is selected, the connection cable is plugged in properly, the connection cable is damaged, if suitable cables are used for the connection.

Q: There is no sound.

Check if the display is muted. Press the mute button or increase the volume to check. Sound may be coming from only one speaker. Check the balance settings in the sound menu.

Q: There is no operation from the remote control.

The batteries may be exhausted. Replace the batteries.

Q: Input sources cannot be selected.

Check the AV cables and connections.

Can't find the answer to your questions?

In order to help you further, we will assist you in finding a solution for your device.
Please provide your model number to start your request.

Repair & Services

Submit a Repair Request

In order to help you further, we will assist you in finding a solution for your device. Please provide your model number to start your request.

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